Refund policy
Canada and Proud — Return & Exchange Policy
Effective August 27, 2026
We want you to love your Canada and Proud gear. If something isn't right — wrong size, changed your mind, or an item arrived damaged or incorrect — we'll make it right.
1. Returns
You may return most items within 30 days of the delivery date for a refund to your original payment method.
To qualify, your item must be:
Unworn, unwashed, and undamaged
In its original condition with tags attached (if applicable)
Accompanied by your order number or proof of purchase
Not eligible for return:
Items marked Final Sale or Clearance at checkout
Gift cards
Items returned after 30 days of delivery
2. Exchanges
Need a different size or color? We're happy to exchange an item within 30 days of delivery, under the same condition requirements as returns above. Since items are made to order, exchanges depend on the replacement size/color still being available — if it isn't, we'll offer a refund or store credit instead.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, that's on us — we'll send a free replacement or issue a full refund, and you won't need to return the item. Contact us within 30 days of delivery with your order number and a photo of the issue.
4. How to Start a Return or Exchange
Email info@canadaandproud.ca with:
Your order number
The item(s) you'd like to return or exchange
The reason (and a photo, if the item is damaged, defective, or incorrect)
We'll confirm your return is approved and send instructions, including the return address. Please don't send items back before hearing from us.
5. Return Shipping Costs
Damaged, defective, or incorrect items: no return shipping needed — on us.
Change-of-mind returns and exchanges: customer covers return shipping. Since orders ship free originally, that shipping cost isn't refundable.
We recommend a trackable shipping method — we can't be responsible for items lost in transit back to us.
6. Refunds
Once we receive and inspect your return, we'll email you with the outcome. Approved refunds go to your original payment method within 5–10 business days (your bank may take a few extra days to post it).
7. Order Changes & Cancellations
Because items are printed to order, we can only change or cancel an order within 12 hours of purchase, before production starts. After that, treat the order as final and reach out about a return/exchange once it arrives.
8. International Orders
We ship worldwide. Returns and exchanges follow the same terms above; customers are responsible for return shipping and any customs/duties, which aren't refundable.
9. Questions?
Reach out anytime at info@canadaandproud.ca — we're a small Canadian-owned team and read every message.
Canada and Proud reserves the right to update this policy at any time. Changes apply to orders placed after the update date above.