How to get in touch with us


At Canada and Proud, we are dedicated to giving you the best possible experience with every order. To ensure every question is handled thoroughly, accurately, and with full context, all of our customer support is handled exclusively via email.
Why We Choose Email Support

  • Accurate Order Tracking: Email allows us to instantly pull up your specific order details, design files, tracking links, and size selections so nothing gets lost in translation.

  • A Written Record: Both you and our team have a clear, step-by-step history of our conversation, making it easy to refer back to tracking numbers, return instructions, or sizing advice.

  • Faster Resolutions: Instead of putting you on hold while we investigate a shipment or consult our printing partners, we can review your account thoroughly and provide a complete solution in one thoughtful response.

How to Reach Us

  • Email: info@canadaandproud.ca

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

  • Response Time: We aim to respond to all inquiries within 24 business hours (excluding weekends and statutory holidays).

Tips for a Speedy Response

To help us assist you as quickly as possible, please include the following in your email:

  • Your Order Number (found in your order confirmation email)

  • The Email Address used to place the order

  • A clear description of your question or issue

  • Photos (if you are reaching out regarding a damaged, defective, or misprinted item)

Frequently Asked Questions

  • Do you have a phone number I can call?

    We do not offer phone support. By keeping our support focused entirely on email, our small team can address your inquiry faster and with precise accuracy.

  • When will my order ship?

    Standard processing and printing typically take 2–5 business days before your package is handed to the carrier. Once shipped, you will automatically receive an email with your tracking details.